Customer memo for booking treatments

Spa Treatments

You are expected to your treatment 5-10 minutes in advance so that you could tune in to the upcoming experience.
Please check in at the spa receptionist before your treatment.
Leave jewellery and valuables into the locker.
If you can’t find the right room, ask our staff! They are more than ready to help you.
Notify the spa assistant about your health issues and conditions they need to be aware of (e.g. chronic illnesses, allergies, pregnancy).
We won’t be able to refund you if you do not come to your booked treatment.
Before treatment, our staff will let you know what they are going to use and what the effect of the treatment will be.
If you are getting a compress wrap, we recommend using disposable underwear which you can get from the spa assistant. This way the effect of the wrap is the strongest.
Consult our staff about clothing. We will guarantee you the privacy the way you want it.
Let the assistant know if you are cold, hot or in pain.
Let us know after your session what you thought about the treatment. It allows us to improve our services.

We are sure you will find suitable treatments on the list on our website.
Book treatments before your arrival to set your timetable.
If you wish to change the time of your treatments, do it three days before your arrival. We may not be able to meet your needs at a later notice.
If you are late for the treatment, please notify the spa (+372 6667001) or hotel reception (+372 6667018) by phone in advance.
Unfortunately, your treatment will be foreshortened by the length of the delay.
If you are late for more than half your session, we must unfortunately cancel your booking. We won’t be able to refund you.
If you do not come to your booked treatment, we will charge you 50% of the full price.